Get Connected to the Future of Research
May 16, 2018. From Bob Lederer, FRL Communications and Research Business Daily report:
InnovateMR’s Chief Research Officer Lisa Wilding-Brown blogged for Women In Research about the great opportunity and unseen importance of mobile research in turning around the long-decaying respondent cooperation problem.
By John Brandon
Contributing editor, Inc.com
It's not the smartphone in your hand. It's not the tablet or the laptop. Reports about shiny objects captivating us all day miss the mark by a long shot. Apple is not to blame for making a useful phone, and Google is not to blame for the wide assortment of gadgets that use the Android operating system, like the Pixel 2 smartphone.
What's to blame instead?
It's an excessive desire to collect micro-feedback about ourselves. Experts have found that we're constantly checking for feedback, and it's addictive. One even said social media is a drug that causes addiction. It's not the gadget itself, it's the micro-reward we crave.
I noticed this when I was waiting in line at a coffee shop. Everyone was flipping through their social-media feeds. We're not that into photography and cat videos, are we? What tends to get most people excited is when they see a comment on one of their posts, or a heart on an Instagram photo. We're addicted to seeing digital rewards; each one releases a small drop of dopamine in our brains, and it can happen every few seconds.
That's why apps like Snapchat and Instagram are rising in popularity even more than Twitter and Facebook. Micro-feedback taps into our desire as humans to be noticed, to be credited, to experience recognition. As society becomes more and more insular, more cocooned with media and gadgets, we're all looking for more feedback on our phones because we're certainly not getting feedback in person.
When was the last time someone told you in person that you posted an amazing photo, or that you look awesome, or that you finished a work task on time? We all know the best bosses are the ones who give positive feedback regularly, but no one could ever compete with the feedback loop in social-media apps like Instagram and Snapchat. Sadly, when we don't get enough of this dopamine hit--say, no one notices a photo we posted--we also get depressed.
Mark Zuckerberg didn't quite acknowledge this problem in a recent Congressional hearing. But a former Facebook exec certainly did, essentially saying the feedback loop from apps like Facebook are contributing to the decay of society in general. The younger you are, the more you crave the reward, and the more depressed you get when it doesn't arrive.
What can help?
My advice is to schedule your social-media sessions. Maybe you review accounts early in the morning and you avoid getting addicted all day. The issue here is that we're often tired when we finally get to the mall or have to wait in line at the coffee shop, so we pull out the phone and start looking for micro-feedback to deal with boredom and routine. That's when it really causes the most problems and when we turn into digital zombies.
I also recommend going on a digital fast. Take an entire month off from social media, if you can, and see how it impacts your day and how much you interact with people in person.
Yet, more than anything, it's all about a simple realization. You have to remind yourself, every time you check an account, get an email, finish a level in a game, or discover a wonderful new product on Etsy, that you are in a feedback loop. The gadget is a tool, but the apps are clearly tapping into something else. You're collecting micro-rewards.
Our phones are stuck to our hands like glue. It's a little scary. The devices are useful and helpful, especially in a work setting. It's the micro-feedback that's causing the problems. Using phones for actual work, actual conversation--and avoiding the trap of looking for digital rewards--can help you find a better balance for how you use the devices.
So what kinds of digital rewards are you giving respondents?
By GRBN_News - April 9, 2018
Are traditional ‘best practices’ limiting the business potential for clients?
It’s an important question but not often asked. Having a set of best practices gives us confidence in our processes for execution with the promise of a strong research process plan delivering high quality data. But what if your best practices require you to exclude a key group of research participants by removing mobile audiences? How does that impact the data you’re collecting and do the results adequately reflect the marketplace opportunity?
A team of researchers in partnership with the GRBN (Global Business Research Network) are conducting research to assess the impact of excluding mobile audiences in pricing research.
Three considerations driving best practice decisions for online research
With the prevalence of mobile response and a renewed focus on the respondent experience, there’s an opportunity to revisit our assumptions for what research may be appropriate for certain devices.
INCREASE IN MOBILE PARTICIPATION
INCREASE IN MOBILE PARTICIPATION
No surprise here. We’re tied to our phones and there are inherent opportunities associated with that level of access. The percentage of participants responding to a survey request on a mobile device continues to climb, and the increase is even greater among younger audiences.
While mobile access is on the rise, the focus should be on participant inclusion regardlessof device.
The industry is responding to the challenge of improving the respondent experience but there’s more work to do to improve the consistency of presentation of surveys across devices. Many platforms continue to render surveys differently for mobile participants or not render adequately for participant accessibility.
Researchers are doing a tremendous disservice to clients if they don’t optimize the respondent experience and aren’t focused enough on inclusion of sample through platform design.
How is your data different because mobile audiences weren’t included in the sample?
Sample companies have a responsibility to consult with clients about the potential inclusion or exclusion of groups due to poorly designed surveys. The exclusion of a portion of sample should never come as a surprise. Clients should understand the sample plan prior to research and be given time to make appropriate adjustments to maximize participation.
The opportunity is to improve the respondent experience through better platform and survey design and focus on widening the net of available participants in research. Higher quality data is the outcome and participant inclusion is imperative.
REVISITING DISCRETE CHOICE AND MOBILE PARTICIPATION
REVISITING DISCRETE CHOICE AND MOBILE PARTICIPATION
Assumptions have been made over the past several years that certain types of surveys aren’t a good fit for a mobile audience given screen size and platform limitations. The limitations are still there with certain types of research, but as the levers have changed we have an opportunity to revisit what is deemed ‘best practice’ for specific types of research.
Discrete choice research presents some challenges and for many the default course of action has been to exclude mobile participants. Depending on the design, there can be a lot of information presented and too many options to display on a small screen. The presentation of questions can be inconsistent and could lead to different results by subsets of your sample.
As we consider the potential for mobile audiences and discrete choice, two questions come to mind.
The focus to date has been on point #1 – the rendering of the survey exercise on the screen. If the exercise is different by device, we exclude the smaller screens and control the presentation of the exercises by limiting participation to laptop and desktop respondents. It then becomes ‘best practice’ to default to exclusion of mobile audiences for discrete choice studies. But we haven’t paid sufficient attention to point #2 – how the exclusion of the sample impacts the findings from research. How are insights limited as a result?
Thankfully platforms are improving to better support multiplatform surveys with a consistent display across devices. This means the presentation of the questions is the same on a phone as it is on a laptop or desktop, without the need to scroll or pinch to navigate the survey. We know this consistency is crucial to delivering data comparability.
The improvement of online survey platforms is no small achievement. It makes it possible to offer research to participants previously deemed a ‘bad fit’ for the design. What was once not a ‘best practice’ might now warrant consideration.
PRICING RESEARCH AND UNINTENDED CONSEQUENCES
PRICING RESEARCH AND UNINTENDED CONSEQUENCES
What if ‘best practice’ of excluding mobile participation in a discrete choice pricing study results in more conservative pricing recommendations?
Much the way we ask participants in discrete choice surveys to make ‘trade-off’ decisions over product features, researchers go through a similar series of ‘trade-off’ decisions to determine their optimal approach for executing research. Decisions regarding sample, programming, question types and exercises to include, incentives to offer, and other areas have a major impact on the potential for insights.
In the case of pricing research, these decisions on execution, specifically on the inclusion or exclusion of mobile audiences, may fundamentally change the recommendations from research.
Could pricing research without mobile audiences lead to more conservative or aggressive pricing decisions?
RESEARCH PLAN AND NEXT PRESENTATION
RESEARCH PLAN AND NEXT PRESENTATION
Through our partnership with Mindbody, a B2B software provider serving the wellness and fitness community, we intend to better understand how pricing decisions may be affected by the inclusion of mobile audiences.
Our team of researchers will present findings on this topic with the industry at the Insights Association NEXT Conference May 1st, so we hope to see you there.
Andrew Cannon, GRBN
Dyna Boen, UBMobile
Lisa Wilding-Brown, Innovate MR
Bob Graff, MarketVision Research
David Lau, Mindbody
Latest guidelines by ESOMAR include specific applications such as mystery shopping, biometric data and in-store tracking.
Mobile research has been growing steadily in the past 8 years to now account for $1.8 billion global annual turnover. (Source ESOMAR)
By Matt Weinberger, Business Insider, Australia
We fell in love with he Smartphone when Apple introduced the iPhone 10 years ago. But what's predicted to happen next will blow our minds.
Paris Hilton arrives for a Q&A with fans at Westfield Doncaster on November 18, 2016 in Melbourne, Australia. Photo: Michael Dodge/ Getty Images.
*This article was originally published in April, 2017.
One day, not too soon — but still sooner than you think — the smartphone will all but vanish, like beepers and fax machines before it.
Make no mistake, we’re still probably at least a decade away from any kind of meaningful shift away from the smartphone. (And if we’re all cyborgs by 2027, I’ll happily eat my words. Assuming we’re still eating at all, I guess.)
Yet, piece by piece, the groundwork for the eventual demise of the smartphone is being laid by Elon Musk, by Microsoft, by Facebook, by Amazon, and a countless number of startups that still have a part to play.
And, let me tell you: If and when the smartphone does die, that’s when things are going to get really weird for everybody. Not just in terms of individual products, but in terms of how we actually live our everyday lives and maybe our humanity itself.
Here’s a brief look at the slow, ceaseless march towards the death of the smartphone — and what the post-smartphone world is shaping up to look like.
People think of the iPhone and the smartphones it inspired as revolutionary devices — small enough to carry everywhere, hefty enough to handle an increasingly large number of our daily tasks, and packed full of the right mix cameras and GPS sensors to make apps like Snapchat and Uber uniquely possible.
But consider the smartphone from another perspective. The desktop PC and the laptop are made up of some combination of a mouse, keyboard, and monitor. The smartphone just took that model, shrunk it down, and made the input virtual and touch-based.
So take, for example, the Samsung Galaxy S8, unveiled this week. It’s gorgeous with an amazing bezel-less screen and some real power under the hood. It’s impressive, but it’s more refinement than revolution.
Business InsiderSamsung Galaxy S8
Tellingly, though, the Galaxy S8 ships with Bixby, a new virtual assistant that Samsung promises will one day let you control every single feature and app with just your voice. It will also ship with a new version of the Gear VR virtual reality headset, developed in conjunction with Facebook’s Oculus.
The next iPhone, too, is said to be shipping with upgrades to the Siri assistant, along with features aimed at bringing augmented reality into the mainstream.
And as devices like the Amazon Echo, Sony PlayStation VR, and the Apple Watch continue to enjoy limited but substantial success, expect to see a lot more tech companies large and small taking more gambles and making more experiments on the next big wave in computing interfaces.
In the medium-term, all of these various experimental and first-stage technologies are going to start to congeal into something familiar, but bizarre.
Microsoft, Facebook, Google and the Google-backed Magic Leap are all working to build standalone augmented reality headsets, which project detailed 3D images straight into your eyes. Even Apple is rumoured to be working on this, too.
Microsoft’s Alex Kipman recently told Business Insider that augmented reality could flat-out replace the smartphone, the TV, and anything else with a screen. There’s not much use for a separate device sitting in your pocket or on your entertainment center, if all your calls, chats, movies, and games are beamed into your eyes and overlaid on the world around you.
Hollis Johnson/Business InsiderApple’s AirPods keep the Siri virtual assistant in your ears.
Meanwhile, gadgetry like the Amazon Echo or Apple’s own AirPodsbecome more and more important in this world. As artificial intelligence systems like Apple’s Siri, Amazon’s Alexa, Samsung’s Bixby, and Microsoft’s Cortana get smarter, there’s going to be a rise not just in talking to computers, but having them talk back.
In other words, computers are going to hijack your senses, more so than they already do, with your sight and your hearing intermediated by technology. It’s a little scary. Think of what Facebook glitches could mean in a world where it doesn’t just control what you read on your phone, but what you see in the world around you.
The promise, though, is a world where real life and technology blend more seamlessly. The major tech companies promise that this future means a world of fewer technological distractions and more balance, as the physical and digital world become the same thing. You decide how you feel about that.
Still, all those decade-plus investments in the future still rely on gadgetry that you have to wear on you, even if it’s only a pair of glasses. Some of the craziest, most forward-looking, most unpredictable advancements go even further — provided you’re willing to wait a few extra decades, that is.
This week, we got our first look at Neuralink, a new company cofounded by Elon Musk with a goal of building computers into our brains by way of “neural lace,” a very early-stage technology that lays on your brain and bridges it to a computer. It’s the next step beyond even that blending of the digital and physical worlds, as man and machine become one.
Assuming the science works — and lots of smart people believe that it will — this is the logical endpoint of the road that smartphones started us on. If smartphones gave us access to information and augmented reality puts that information in front of us when we need it, then putting neural lace in our brains just closes the gap.
Tech InsiderFuturist Ray Kurzweil has been predicting our cyborg futures for a long time now.
Musk has said that this is because the rise of artificial intelligence — which underpins a lot of the other technologies, including voice assistants and virtual reality — means that humans are going to have to augment themselves just to keep up with the machines. If you’re really curious about this idea, futurist Ray Kurzweil is the leading voice on the topic.
The idea of man/machine fusion is a terrifying one, with science fiction writers, technologists, and philosophers alike having very good cause to ask what even makes us human in the first place. At the same time, the idea is so new that nobody really knows what this world would look like in practice.
So if and when the smartphone dies, it will actually be the end of an era in more ways than one. It will be the end of machines that we carry with us passively and the beginning of something that bridges our bodies straight into the ebb and flow of digital information. It’s going to get weird.
And yet, lots of technologists already say that smartphones give us superpowers with access to knowledge, wisdom, and abilities beyond anything nature gave us. In some ways, augmenting the human mind would be the ultimate superpower. Then again, maybe I’m just an optimist.
Industry guru Ray Poynter, Author of The Handbook of Mobile Market Research, shares an excellent update on mobile market research. Originally published July 23, 2017 on LInkedin.
Bottom line: Most survey platforms are compatible on mobile but researchers need to adopt a mobile first mindset to make mobile research work.
For a few years there have been relatively few new findings about mobile market research. We have seen the share of online surveys completed via mobile increasing and we have seen the number of mobile only studies (studies that require a smartphone, for example location-based, in-the-moment and smartphone ethnography) increasing. But the overall picture has remained fairly constant in terms of advice and practice. However, the picture has now changed.
Last week saw five days of short courses and presentations in Lisbon, Portugal at the ESRA Conference (European Survey Research Association). There were over 700 presentations and most of the leading names in survey, web, and mobile research were present (including: Don Dillman, Mick Couper, Google’s Mario Callegaro, SurveyMonkey’s Sarah Cho, Edith de Leeuw, Roger Tourangeau, GfK’s Randall Thomas & Frances Barlas, and my colleague Sue York).
There were more than 20 presentations particularly relevant to mobile market research - making it one of the largest collections of reports and findings from experiments reported anywhere.
In this post I set out my key takeaways from the ESRA Conference in terms of mobile market research. But, I may update this post when I get access to all of the presentations and papers from the conference.
For many years, the prevailing wisdom has been that grids on smartphones are a much bigger problem than they are on PCs. However, several studies presented at this conference, especially the study presented by Mick Couper, showed that this does not have to be the case.
A mobile optimised grid performs in a very similar way to a grid on a PC. When we say performs in a very similar way, we mean it gives similar results, in most cases takes a similar amount of time, and attracts a similar level of dissatisfaction from the research participants.
In many ways a mobile optimised grid is the result of adopting a mobile first approach (something that Sue York spoke about at the conference). A mobile optimised grid can mean looking like a traditional grid, if the labels are short, the number of scale points is few, and if the software is responsive (meaning it fits nicely on the page).
Another way of dealing with grids is to present the rows of the grid one item at a time (and there are now a wide variety of ways of doing this). This one row at a time approach is usually called item-by-item. Most of the studies, presented in Lisbon, preferred using a scrolling approach to presenting the rows of the grid one item at a time. For example, after answering one row, the user scrolls down to the next question (or is auto-advanced down to the next row). In commercial projects the item-by-item approach is often achieved by showing each item on a new page.
The papers showed that survey results were very similar when using mobile optimised grid, when making the following comparisons:
Note, when item-by-item approaches were used with a new page per question (as often happens in commercial studies) the data were similar, but the surveys took longer to complete.
A point highlighted by Don Dillman was that if long labels are used for the rows it is hard to produce a grid that is mobile optimised. For example, if we have a question asking how important the following are in selecting a holiday destination
On a smartphone these long labels mean that there is not enough space to make several rows visible AND make the scale points visible AND ensure that the buttons or sliders are easy to use. If the labels are long, the mobile version needs to be achieved using an item-by-item approach.
Several studies showed that long labels (and long instructions and long questions) tend to be poorly understood by many research participants. This was true of all self-completion modes; web, mobile and paper. Several speakers stressed the need for cognitive interviews to be conducted when designing new questions and questionnaires – to assess what the participant thinks they are being asked and how they set about answering the question.
In the past, many researchers have felt that the best option is to ask research participants to use their phone in landscape mode, especially for things like scales and grids. However, several studies showed that (even when asked) only a few people do this. The people who did hold their phones in landscape mode tended to be younger and were perhaps familiar with using their phones to play games.
Facilitating mobile devices does change the results, because it increases the range of people taking the survey. This has been known for many years and nothing has happened to change this picture.
There are many groups of people who are less likely to complete a survey on a PC and if participants have the choice to use PC or mobile the coverage of the study improves. When the coverage improves the answers can change because some people are no longer being missed.
In her keynote speech, Edith de Leeuw made the point that mode effects comprise two elements. The first element is changes caused by the change in hardware, these are undesirable mode effects. Secondly, changes caused by improving the coverage of the study – these are desirable effects.
If your survey is badly designed for mobile, there will be mode effects. There is mixed evidence about open-ended responses on mobiles, with many people reporting that the open-ends are more limited from mobiles. There still seems to be agreement that multi-select grids when asked item-by-item on a mobile produce more answers that the multi-select grid asked on a PC as a conventional grid.
Not really. We can make grids on smartphones as good as grids on PCs. But on PCs and smartphones grids remain one of the items most disliked by participants. They are associated with more break offs, and, in interviews with research participants, they are regularly cited as reasons for not doing studies. Research still has a need to minimise the use of grids, to make grids smaller, and to make them easier.
Several people, for example Sue York, talked about the need to be more mobile first and to move away from long scales to simpler options, such as selecting rather than rating. Great evidence for this point of view was provided by GfK’s Randall Thomas & Frances Barlas. They showed that with fewer scale points the scales were easier to read on a smartphone, the information was very similar, and the differentiations (e.g. standard deviation) was greater.
Thomas and Barlas seemed to be recommending 3-point scales (e.g. Not Like, Neutral, and Like) – but they also offered support for 2-point scales.
Thomas and Barlas showed that in their studies, anchored scales produced results that were more consistent (between PC and mobile) than scales that were only anchored at the end points.
In most cases Thomas and Barlas found that within the USA bipolar scales tended to perform better than unipolar, for example Dislike, Neutral, and Like (as opposed to the unipolar Not like, Neutral, and Like). But they also noted that for many languages there are problems translating bipolar scales and these translations created differences in the data that were unwanted. Hence, the advice to use unipolar scales.
Several studies, for example data from SurveyMonkey, showed that when contacting people who were not part of research panels, almost 50% tend to use a mobile device. However, studies with panels (commercial research panels and the probability research panels favoured by social researchers) the proportion using mobiles is closer to 20% to 30%. Perhaps, the poor performance of mobiles in the past has discouraged mobile preferrers from being involved with these panels? If so, this is another reason that we need to adopt a more Mobile First approach.
Sue York presented data supplied by Research Now that showed that the proportion of Mobile Optimised surveys has not really improved over the last 3 years. The table from Sue York's presentation is shown below.
Despite the best efforts of panel companies, nearly one-third of the surveys being submitted to Research Now are judged to be ‘Mobile Impossible’, nearly a quarter ‘Mobile Possible’ – with fewer than half being mobile ‘Friendly’ or ‘Optimized’.
Some people have argued that specific types of questions only work on PC (for example large grids, or some types of interactive questions). However, in most cases, excluding people who will only take part via mobile is going to compromise your research – and this effect is likely to increase. If you have something that is PC only, try to re-design it (or re-envision it) so that it does work on a smartphone, or reconcile yourself to using an increasingly skewed sample.
There were some interesting papers in the use of sensors, for example using apps to collect media usage, audio capture to record broadcasts heard, and GPS to aid travel diaries. But none of them were without their challenges. The media capture approaches requires apps to be downloaded and significant ‘per participant’ incentives to take part.
The GPS tracking for travel diaries was perhaps the most illustrative of the benefits and challenges. A pilot study presented at the conference showed that the data collected could be quite useful, much richer than the paper diaries and more accurate in terms of things like distance travelled. However, the app under-recorded the number of journeys. One of the reasons for under-recording was that the app turned itself off when the battery indicator reached 20% remaining – which happened often enough to change the data.
The key lessons from the various uses of sensors are:
Market research is based on informed consent. A paper by Barbara Felderer and Annelies Blom highlighted some of the challenges with privacy and consent. In a study in Germany they asked people to type in their current location (with options such as address, post code etc). Well over 90% of participants did this. However, the survey also asked permission to collect the location of the phone automatically using GPS. About one third of people who typed in their address said no to their GPS location being collected. This suggests we should not simply be collecting GPS without consent, and that consent will not necessarily be given when we ask for it.
There are over 7 billion mobile phones in use around the world. Fewer than 3 billion of these phones are smartphones, so by focusing on smartphones we are excluding the majority of the world’s population. However, the rate of smartphone adoption means that soon this will be less of a problem, and is already a marginal problem in many countries.
The top takeaways are:
June 12, 2017: Data constantly collected and reported by smartphones can find numerous applications. A Swiss National Science Foundation funded project devoted to crowdsensing has found ways to improve privacy and localisation accuracy as well as reduce the impact on hardware.
Connecting data from the world's smartphones could put a global supercomputer into all of our pockets. Tapping into that processing power would improve the real-time collection and analysis of data, but technical hurdles and privacy concerns linger. Scientists from SwissSenseSynergy, a project funded by the Swiss National Science Foundation (SNSF), have addressed issues and proposed new ways to collect and use such information.
The main focus of the project is crowdsensing, in which access to a smartphone's sensors makes it possible to collect information about a particular area. A typical example are map applications which can infer traffic congestion data from the smartphones' accelerometers. As our connected devices gather insights about many facets of our environment -- motion, sound, people, air quality, etc. -- crowdsensing has the potential to guide decisions on where we eat, what we wear or how we travel.
"All of this information is useful in applications ranging from marketing predictions to predicting crowd behaviours," explains Torsten Braun from the University of Bern and coordinator for the project. Nonetheless, crowdsensing applications face significant challenges. In particular, there is a trade-off between data collection, user impact and privacy. Transmitting data drains hardware resources, for example, while poor security measures pose risks for identity theft.
Four teams developed new approaches to improve crowdsensing technology and establish best practices for its application. Researchers are exploring four key areas: improving location accuracy, increasing security, industry uses, and making data collection more efficient.
Localisation beyond GPS
The team led by Torsten Braun at the University of Bern improved location accuracy indoors and underground to 1.1 metres in 90% of cases. That is comparable to GPS, but relies only on the device's sensor data and radio signals, reaching areas behind walls and concrete where GPS signals are blocked. The researchers collect sensor measurements from the smartphones, alongside the Wifi radio's signal strength. This information is then passed through several machine learning algorithms. "The next step is to determine where users are going," Braun said. "This could have an impact on shopping centres or train stations, for example."
Scientists from the universities of Bern and Geneva collaborated to design a mobile application combining indoor localisation, mobile crowdsensing and smart spaces. The resulting mobile app integrates sophisticated localisation algorithms and location-stamped sensor measurements, which are pushed to the cloud. From there, the information is fed to the Internet of Things, allowing personalised and location-based automation applications across a number of smart objects and products.
A team at the University of Applied Sciences and Arts of Southern Switzerland in Lugano (SUPSI) has developed models that use predictive location data to distribute information through social media. The experiments showed that they could create rapid outreach on social networks such as Facebook and Twitter, but also in ad hoc physical networks of mobile devices. These messages could respond to local behaviours, assess feedback in real time and circulate more quickly among targeted users. The research provides a deeper understanding of social influence in human behaviour, and discovered correlations between physical locations, shared preferences and event-based social communities.
A balancing act
"A major problem for researchers is balancing data and privacy," explains Braun. "Accurate data can cost privacy." If user information is being swept up while collecting data, it discourages participation. To ensure security, the Chalmers University of Technology team in Sweden has developed machine learning methods for data analysis and automatic decision making that achieve "differential privacy." This protects the data of individuals by injecting carefully calibrated "noise" (random data) into information collected from a device.
Researchers at the University of Geneva addressed another challenge: the desire to collect large amounts of data against the burden that crowdsensing can have on hardware. If users fear a strain on their phone, they might reject applications which make use of otherwise idle sensors. This project is investigating game theory models for distributing such burdens among phones and users. In a field experiment, volunteers in San Francisco downloaded apps to map noise levels in the city, collecting useful data for the local government while testing competing methods for distributing loads among devices.
With its interdisciplinary approach, the SwissSenseSynergy project has yielded new techniques with potential benefits for research and applications. The project is developing a novel experimentation architecture, called Vivo, to involve volunteers in the experimental phase to support application development.
The SwissSenseSynergy project
The project gathers four partners: the Institute of Computer Science at the University of Bern, the Department of Computer Science at the University of Geneva, the Institute for Information Systems and Networking at SUPSI and the Department of Computer Science and Engineering at Chalmers University of Technology (Sweden). Swiss Sense Synergy is funded by the Sinergia programme of the SNSF until the end of 2017.
Materials provided by Swiss National Science Foundation (SNSF). Note: Content may be edited for style and length.
Source: Swiss National Science Foundation (SNSF)
From BoingBoing by David Pescovitz
What do you consider to be mobile research? Is it limited to the smart phone and tablets or does it extend to wearables and IoT devices? As we continue to shape the future of research, we should consider all opportunities to understand the customer in a mobile world.
MIT Media Lab spinoff company mPath has developed a wristwatch-like wearable that measures changes in skin conductance tied to stress, frustration, disinterest, or boredom. Combined with other data, the device is meant to help companies with "emotyping," the process of "undersand(ing) customers’ emotional needs or wants" during market research and product development," according to CEO Elliot Hedman. Their clients range from LEGO to Google to Best Buy. Most recently, they started working with the Boys and Girls Clubs in Denver that could lead to new ways to encourage reading. From MIT News:
This process combines the stress sensors with eye-tracking glasses or GoPro cameras, to identify where a person looked at the exact moment of an emotional spike or dip. Personal interviews are also conducted with all participants, who are shown the data and asked what they think they felt.
This entire process creates a more in-depth, precise emotional profile of consumers than traditional market research, which primarily involves interviews and occasionally video analysis, according to Hedman. “All these things combined together in emototyping tell us a deep story about the participant,” he says.
Emototyping is an especially useful tool when studying children’s experiences, according to Hedman. “It’s hard for kids to describe what they felt,” he says. “The sensors help tell the whole story..."
A study with the New World Symphony found that making songs shorter and performing classical compositions of modern pop music help engage new audiences in classical music. Studying movies such as “The Departed” revealed where some techniques or concepts (such as dark humor) can be implemented in films to keep audiences engaged. At one point, the startup even tracked patrons’ fear throughout parts of a haunted house.
One of mPath’s more unique recent projects was helping a toothpaste company understand people’s experience with brushing their teeth.
Amazing how fast 10 years goes by, and at the same time it's hard to imaging life without a smart phone. It wa only 10 years ago today that the 1st iPhone was released - here's a look back at how Steve Jobs announced it.
Curated from Business Insider, Written by Rob Price
"Ten years ago, June 29, 2007, was a milestone in the history of computing: the launch date of the first iPhone.
It wasn't the first "smartphone," or the first phone with a camera. It wasn't the first mobile device to have a touchscreen, or to let users install apps. (In fact, the App Store didn't even launch until 2008, a year after the first iPhone was released!)
But it tied numerous disparate features together in a cohesive, well-designed whole — kickstarting a mobile revolution that has transformed the modern world.
Today's app economy is bigger than Hollywood, and WhatsApp, Snapchat, Uber, Tinder, and more are essential parts of modern culture, collectively used by hundreds of millions of people every day. But 10 years ago, none of that existed, and the iPhone's success was by no means guaranteed.
It was announced by CEO Steve Jobs onstage at the company's Macworld conference on January 9, 2007. The now-iconic exec was not humble about its possibilities — calling it a "revolutionary device ... that changes everything."
Five months later, as customers queued for days, it hit shop shelves in the US.
And the rest is history.
Keep reading for the story behind the launch and to watch the full keynote ...
Source: The New York Times
We've rounded up even more here.
Apple Reinvents the Phone with iPhone
MACWORLD SAN FRANCISCO - January 9th, 2007
Apple today introduced iPhone, combining three products — a revolutionary mobile phone, a widescreen iPod with touch controls, and a breakthrough Internet communications device with desktop-class email, Web browsing, searching and maps — into one small and lightweight handheld device. iPhone introduces an entirely new user interface based on a large multi-touch display and pioneering new software, letting users control iPhone with just their fingers. iPhone also ushers in an era of software power and sophistication never before seen in a mobile device, which completely redefines what users can do on their mobile phones.
"iPhone is a revolutionary and magical product that is literally five years ahead of any other mobile phone", said Steve Jobs, Apple's CEO. "We are all born with the ultimate pointing device — our fingers — and iPhone uses them to create the most revolutionary user interface since the mouse".
Tom Bassett Founder at mindswarms | Published on June 1, 2017
A closer look at insights from our interview with Ogilvy NYC’s Leslie Stone
Following a recent mindswarms project with Leslie Stone, director of strategic services for Ogilvy NYC, I sat down with her in Brooklyn to talk about her perspective on using mobile video ethnography. You can watch that video here.
In our conversation, she raised a number of great points about the advantages of mobile video ethnography over in-person ethnography, and I’d like to take a closer look at a couple of them:
In no other methodology are people so self-directed. —Leslie Stone
Moderator bias and group-think are two common factors in live interview sessions. Mobile video surveys invoke the online disinhibition effect, whereby people communicate more openly and honestly without another person present because they feel less afraid of conflict or disappointing the interviewer. You can read more about this in my LinkedIn article, 5 lessons in Mobile Video Study Design for Emotional Results, about our study of Millennials & Home Cleaning.
In the study we did with Leslie and the Ogilvy team, we were asking people about their homes. Therefore, we had people answer questions from inside their homes and even give us a narrated Show + Tell tour of their favorite room.
From a study design standpoint, because people are typically very comfortable at home, they’re more relaxed and natural in their responses than they would be in another setting. Additionally, getting people moving and doing something unscripted helps people speak more freely because they’re not the focus of attention.
Leslie says she used to travel all the time, conducting in-depth interviews (IDIs) and ethnographic studies. Today, her responsibilities at Ogilvy mean she has less time for field research. Nevertheless, for the world-class, award-winning work that Ogilvy does, she still needs to achieve a deep understanding of consumers—and there’s no substitute for hearing from and observing people directly.
One huge benefit [of mindswarms] is that I don't have the time or resource to go do this myself. It's amazing to go home, come back in the next day and just watch videos. It saves a gigantic amount of operational time. —Leslie Stone
Despite the fast turnarounds made possible by online research tools, you don’t want to sacrifice quality for speed. (People want good sushi, fast; not just fast sushi.) That’s where totally DIY video survey platforms sometimes fall short.
With mobile video ethnography, it’s especially important to ask the right questions in the right ways. For that reason, at mindswarms we collaborate with researchers to design studies, closely screen participants, and curate the resulting video responses to keep quality high. We view our platform as an effective technology enabler of the fundamentally human-to-human act of ethnography.
One of the great strengths of mobile video ethnography is being able to see what’s in the periphery as people answer questions and to peer into people’s lives and environments.
Some of the richest insights came back from what we saw. And sometimes, that’s the richest and the biggest point. —Leslie Stone
That’s why mobile video is a great fit for in-home qualitative research. As Leslie said, “It’s a no-brainer for anything in the home. And ‘anything in the home’ could be any consumer goods or any food or anything in your closet or shopping.”
4. Hearing first-person accounts
There’s tremendous power in hearing directly from consumers in their own words. Mobile video ethnography is a great tool for collecting first-person stories rich in detail and emotion. It helps you understand the language actual customers use to talk about a brand, product or experience. It also helps you confirm you’re not making assumptions based on false familiarity.
Brand decks can be beautifully written and clearly articulated, but seeing and hearing how those ideas, platforms or concepts are manifested in the lives of real consumers helps bring teams closer to the people they are trying to reach.
I think it’s fair to say a lot of business presentations are...anesthetic. Uninspired and unengaging. Video, however, has become the new language of the world, as you’ve seen in the explosive growth and volume of online video. Bringing that rich, vivid cultural element into the world of business is a highly effective way to get a point across in an compelling way.
For the ad campaign Ogilvy was developing, Leslie needed to bring a broad array of stakeholders up to speed, quickly. So she selected clips from our mobile video study to share with the client, her creative team, PR and others involved in the ad campaign.
Even if you had already had your brief but you just wanted to pump it up with extra insight or give people thoughts to react to, [mindswarms] would be great. Or in the middle of a pitch to show clients people talking about your strategy, it helps to engage them. mindswarms can also be helpful when you're stuck. —Leslie Stone
The richly visual content and first-person stories were powerful for validating ad campaign strategy and building empathy for the campaign audience. This helped the Ogilvy team develop a unique and compelling ad campaign that connected with people in a genuine way.
You have to find a human connection to your audience if you want to elicit a human response. —Leslie Stone
You can watch watch our video interview with Leslie here.
On our website, you can also download several case studies showcasing the effective use of mobile video surveys for ad campaign testing and business pitches.
Special thanks to Leslie Stone for sharing her insights about the experience of using mobile video for qualitative research.
ABOUT THE AUTHOR
Tom Bassett is the Founder and CEO of mindswarms. For over 20 years he has traveled the world to interview people in-person, in situ, as part of consumer market research and strategy for some of the world’s most iconic brands: Nike, Apple, Google, Microsoft, Sonos and many others.
A specialist in using mobile video survey technology for ethnographic research, Tom has done mobile qualitative studies on behalf of Fortune 500 global brands in the US, Asia, Latin America and Europe. He also has led mindswarms collaborations with Carnegie Mellon’s Human Computing Interaction Masters program, Wharton’s MBA school, and Stanford Engineering.
Tom was a panelist on the London Design Festival’s Global Innovation Forum, and he has interviewed leading creative visionaries including Frank Gehry, David Rockwell, John Boiler, Yves Behar, John Jay and Maira Kalman for a documentary film he created and produced called “Briefly.”
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